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Open Workspace settings → General from your workspace dashboard. Owners can change the workspace details. Members and Viewers can read them; Support Associates work in Helpdesk and do not have access to workspace settings. Use Plans for subscriptions, capacity, credit balances and recharges. Billing opens payment methods, invoices and cancellation. Only Owners can authorize billing changes. See plans and billing.

Change the name or URL

Edit Workspace name or Workspace URL, then choose Save. The name can contain up to 100 characters. The URL uses 3 to 64 lowercase letters, numbers, and single hyphens between words. Saving a different URL takes you to the new address. Share that address with your team. Opening a workspace link still requires membership in that workspace.

Add a workspace image

Choose Upload image under Workspace image. Upload a JPG, PNG, GIF, or WebP file up to 5 MB. The image saves automatically and appears in your workspace menu and future invitation emails. Choose Change image to replace it or Remove image to return to the workspace’s initial.

Delete a workspace

Only the primary owner can delete a workspace. Under Danger zone, choose Delete workspace, type the exact workspace name, and confirm. Deletion permanently removes the workspace, its agents, their data, and usage records. Every team member loses access. Cancel an active email branding subscription in Billing before deleting the workspace. To keep the workspace and leave the team instead, transfer primary ownership to another Owner on the Members page.

API keys

Open Workspace settings → API keys to create or revoke a key for your backend. Owners and members can manage keys. Name each key, choose its access, and optionally set an expiration date. Copy the secret immediately; it is shown only once. The list shows each key’s prefix, creation date, last use, and status. Use the agent picker and Copy request to try your first chat request. See the Developer API for streaming, agent management, sources, and conversation access.
Last modified on November 1, 2026