Installing it
- Android, in Chrome. Open the dashboard, open Chrome’s menu and choose Install app (on some phones, Add to Home screen).
- iPhone and iPad, in Safari. Open the dashboard, tap Share, then Add to Home Screen. Open Centillion from the new icon from then on.
- Computer, in Chrome or Edge. Choose the install icon at the end of the address bar. This is optional; notifications work without it.
Turning on notifications
Notifications are turned on per person and per device. Turning them on for your phone does not turn them on for your laptop, and nobody can turn them on for you.- On the device you want notified, open your agent and go to Settings → Notifications.
- Under Push notifications on this device, switch on Notify me on this device, and allow notifications when the browser asks.
- Choose Send a test. A notification should arrive within a few seconds.
When notifications arrive
What your device can do depends on the platform, not on Centillion.
A phone in Do Not Disturb or a Focus mode holds notifications back like any
other app’s. If a notification would arrive more than an hour late, because the
device was off, it is dropped rather than delivered stale.
If nothing arrives
- The switch is greyed out, with a note about blocked notifications. You declined the browser’s prompt once, and browsers do not ask twice. Allow notifications for this site in the browser’s site settings, then switch the setting on again.
- The switch is greyed out on iPhone. Centillion is open in Safari rather than from the Home Screen icon. Install it as described above.
- The switch is greyed out, with a note about configuration. Your Centillion deployment has not had notifications set up yet. Ask whoever runs it.
- The test says no device received it. Switch the setting off and on again on this device.