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Guides

How AI agents talk to your customers, and the rules they keep.
Each guide explains one topic from the ground up: what it is, how it works, and what to watch for. The second half shows how to do it with Centillion, with the real dashboard steps. New to the product? Start with What Centillion is.

AI outbound calling

Consent, an honest opening, calling hours and do-not-call lists.

WhatsApp AI agent

The 24-hour window, templates, opt-in and Meta’s rule on AI.

AI phone answering

An agent on your Twilio or SIP trunk number, and when a person takes the call.

Chatbot vs AI agent

A bot that closes chats, or an agent that works inside your rules.

Shopify support

Orders, returns and exchanges, with the customer confirming each change.

Train on your data

Your website, documents and saved answers, and how to test them.

WhatsApp win-back

Templates, opt-in and timing for bringing customers back.
Last modified on October 20, 2026