- They are talking with an AI, not a person.
- The conversation is recorded or transcribed, and service providers process it.
Show the notice first
Give the notice immediately before the conversation starts. Nobody should be able to use the agent until they have seen or heard it. Common ways to do that:- A separate screen before the chat or call opens
- A pop-up the person has to accept
- A banner that stays visible during the conversation
- A spoken or pre-recorded sentence at the start of a call
Where to put it in Centillion Labs
Phone and browser calls
Write the notice into First message on the Agent page, then turn off Interruptible so the caller hears all of it. The switch sits under the same field. If a workflow opens with a Say step, put the notice in that step instead. See how the opening is chosen. If First message is blank, the agent waits for the person to speak and nothing plays first. A blank first message gives no notice, so add the notice to the instructions and tell the agent to say it in its first reply. A model can rephrase or skip an instruction, so use First message when the wording matters. Batch calls open with one fixed sentence when the agent records calls: “This call is recorded and transcribed, and our service providers process it.” It does not say the caller is an AI. Voice campaign calls and inbound calls open without a fixed notice. See What the customer hears.Website chat and voice
Show the notice on your own page, before the widget opens or next to it. The widget’s first line is a greeting, and a visitor can start typing before reading it. See AI chat widget for your website.Messaging channels and email
Put the notice in the first automated message you send, and in the agent’s instructions for conversations the customer starts. WhatsApp, SMS and other channels have their own rules on consent and opt-out. For email, turn on the AI composition disclaimer to mark automatic replies.Sample written notice
Change the bracketed text to match your business, and have your counsel review it. If you use a pop-up, keep the agree button next to this text.[Business name] uses an AI agent to [purpose, such as answer support questions]. You are talking with an AI, not a person. We record and transcribe this conversation, and we and our service providers, including AI model providers, process it to provide and improve this service and to meet our legal obligations. By selecting Agree or continuing, you consent to this. Read our privacy policy at [link].
Sample spoken notice
Hi, this is an AI assistant from [business name]. This call is recorded and transcribed, and our service providers process it. Our privacy policy is at [link].Keep it short. With Interruptible off the caller can’t talk over it, and nobody remembers a long notice.