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DNS authentication lets Centillion send email from an address on your domain. First add the address and verify forwarding. Then open Authenticate domain in its setup drawer. Domain authentication verifies the sender. Automatic AI replies still require Hobby or above and available message credits. An Owner or Member can configure and validate the domain in Centillion. Publishing its records also requires access to your DNS provider. See workspace roles.

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Copy the records from Centillion

Every row shows a record type, name, value, and verification status. An MX record also has a priority. Add exactly those records to the DNS zone that serves the domain. Use the type shown in your account. Different mail services use different combinations of TXT, CNAME, and MX records. Do not substitute an example record from a guide or change a TXT record into a CNAME.

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Before adding records

The DNS host is the provider named in your domain’s authoritative nameservers. It may differ from the company where you bought the domain. Editing a DNS zone that is no longer authoritative will not pass validation. Some providers append the domain automatically. If Centillion shows selector._domainkey.example.com and the form already appends example.com, enter only selector._domainkey. Check the final name so it does not become selector._domainkey.example.com.example.com. Do not replace your main mailbox’s MX records unless Centillion explicitly shows that exact host. Sender authentication records often belong to a separate return-path subdomain. Your existing mailbox still needs to receive customer messages before forwarding them. If a hostname already has an SPF TXT record, do not add a second SPF record at that same name. Ask your DNS administrator to merge the required authorization into the existing policy when appropriate. Likewise, keep a single DMARC TXT record for a domain and review the existing policy before changing it.

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Cloudflare

  1. Select the domain in the Cloudflare dashboard.
  2. Open DNS → Records and choose Add record.
  3. Select the type and copy the name and value from Centillion.
  4. For mail authentication CNAME records, choose DNS only rather than proxied.
  5. Set the priority for any MX record exactly as shown, then save.
  6. Repeat for the remaining rows and validate in Centillion.
See Cloudflare’s record guide.

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GoDaddy

  1. Open the domain’s DNS management page.
  2. Choose Add new record.
  3. Select the requested type and enter its name, value, and priority if needed.
  4. Check whether GoDaddy appends the domain to the name. Save each record.
  5. Return to Centillion and validate after the records propagate.
See GoDaddy’s CNAME guide and use the same DNS manager for the other requested record types.

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Namecheap

  1. Open Domain List → Manage → Advanced DNS.
  2. Under Host Records, choose Add New Record.
  3. Pick the requested type and enter the host, value, and any priority.
  4. Save each row. Use the host portion when Namecheap appends the domain.
  5. Validate in Centillion.
If the domain uses another provider’s nameservers, add the records at that provider. See Namecheap’s DNS guide.

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Amazon Route 53

  1. Open Hosted zones and select the public zone for the domain.
  2. Choose Create record and use the simple record form.
  3. Enter the name, requested type, and value. For MX, include the priority in the format required by the form.
  4. Create the records, then validate in Centillion.
Use a public hosted zone. Records in a private zone are not visible to receiving mail servers. See Route 53’s record guide.

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Google Cloud DNS

  1. Open Network services → Cloud DNS and select the public managed zone.
  2. Choose Add standard or Add record set.
  3. Enter the DNS name, resource record type, TTL, and supplied data.
  4. Save each record set and validate in Centillion.
Check the final full name before saving. See Google Cloud DNS records.

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Azure DNS

  1. Open DNS zones in the Azure portal and select the public zone.
  2. Choose Record set.
  3. Enter the relative name, requested type, and value. Supply a priority for MX.
  4. Save the record sets and return to Centillion to validate.
See Azure’s record-set guide.

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Validate and select the sender

Return to Settings → Email, reopen the address, and choose Validate. Centillion checks the required records and updates their individual statuses. Allow 24 to 48 hours for DNS propagation. If only one record fails, compare that record with the setup drawer rather than replacing all of the records. Once forwarding and the required DNS checks pass, select the address in Channels → Email or Helpdesk email settings. Authentication does not automatically turn on AI replies.

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Troubleshoot a failing record

  • Check that you edited the authoritative public zone for the exact domain or subdomain.
  • Compare the record type, name, value, and MX priority character for character.
  • Remove duplicate domain suffixes added by your provider’s form.
  • For CNAME, make sure the hostname does not also hold another record type.
  • Keep mail authentication CNAME records unproxied in Cloudflare.
  • Check for multiple SPF or DMARC TXT records at the same name.
  • Retry after propagation. Check failed may mean a temporary lookup problem.
If forwarding passes but a sender still cannot be selected, inspect every DNS status in the drawer. Forwarding proves incoming delivery; it does not authorize outgoing mail from the company domain.
Last modified on October 10, 2026