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Several customers can report the same bug. Link their Helpdesk tickets to one product issue to track the number of reports and affected customers in Notion. Open Integrations → Add integration → Notion → Issue sync to connect a table. Create a Notion internal connection with Read, Insert and Update permissions, share the table with it, and enter its token and the table’s data source ID. This connection is separate from Notion pages used as agent knowledge. The setup screen lists the required columns. Use Name as the title, Description, Centillion ID and Conversations as text, Status as status, select or text, Priority, Affected users and Reports as numbers, and Support as a URL. Priority ranges from 0 (none) to 4 (urgent). Open a Helpdesk ticket and use Product issues in its details panel. Search the issues already linked to this agent before creating one. The title and description you enter for a new issue are shared with Notion. Reports from the same known contact count once in Affected users. Use verified customer identity across channels so the same person has one contact record. Unidentified reports are included in Reports but cannot all be recognized as the same person.

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Edit and sync

Edit the issue’s title, description, status and priority in Notion. Those edits appear in the app after sync. Centillion updates counts and support links in Notion. It does not overwrite the fields you maintain there. The background worker checks for changes every minute; a backlog or provider rate limit may delay updates. Open an issue in Notion’s Issue sync tab and choose Sync now to check it immediately. The Support link opens all linked tickets and their customer context in the authenticated app. Resolving a product issue does not close support tickets, message customers or resume AI. Your team decides how to follow up with each customer.

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If synchronization needs attention

The issue displays any sync error. Restore archived pages or moved columns before retrying. If creation timed out, locate the row and give it the issue’s Centillion ID. If no row was created, create a row with that ID. Sync will reconcile it without automatically creating another row. Only app-created issues and their reconciled rows are synchronized. The connection does not import every existing Notion row. It exports support links, counts and issue details; transcripts, attachments and customer emails stay in the app. Turn off Automatic sync to stop new sync attempts; a request already running may finish. Turn it back on to resume.
Last modified on October 17, 2026