Create a Helpdesk ticket

curl --request POST \
  --url https://api.example.com/api/v2/agents/{agentId}/helpdesk/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --header 'Idempotency-Key: <idempotency-key>' \
  --data '
{
  "subject": "<string>",
  "description": "<string>",
  "customer": {
    "email": "jsmith@example.com",
    "name": "<string>"
  },
  "statusId": "<string>",
  "assigneeId": "<string>",
  "assigneeEmail": "jsmith@example.com",
  "teamId": "<string>",
  "customFields": {}
}
'

import requests

url = "https://api.example.com/api/v2/agents/{agentId}/helpdesk/tickets"

payload = {
    "subject": "<string>",
    "description": "<string>",
    "customer": {
        "email": "jsmith@example.com",
        "name": "<string>"
    },
    "statusId": "<string>",
    "assigneeId": "<string>",
    "assigneeEmail": "jsmith@example.com",
    "teamId": "<string>",
    "customFields": {}
}
headers = {
    "Idempotency-Key": "<idempotency-key>",
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {
    'Idempotency-Key': '<idempotency-key>',
    Authorization: 'Bearer <token>',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify({
    subject: '<string>',
    description: '<string>',
    customer: {email: 'jsmith@example.com', name: '<string>'},
    statusId: '<string>',
    assigneeId: '<string>',
    assigneeEmail: 'jsmith@example.com',
    teamId: '<string>',
    customFields: {}
  })
};

fetch('https://api.example.com/api/v2/agents/{agentId}/helpdesk/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.example.com/api/v2/agents/{agentId}/helpdesk/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'subject' => '<string>',
    'description' => '<string>',
    'customer' => [
        'email' => 'jsmith@example.com',
        'name' => '<string>'
    ],
    'statusId' => '<string>',
    'assigneeId' => '<string>',
    'assigneeEmail' => 'jsmith@example.com',
    'teamId' => '<string>',
    'customFields' => [
        
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json",
    "Idempotency-Key: <idempotency-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.example.com/api/v2/agents/{agentId}/helpdesk/tickets"

	payload := strings.NewReader("{\n  \"subject\": \"<string>\",\n  \"description\": \"<string>\",\n  \"customer\": {\n    \"email\": \"jsmith@example.com\",\n    \"name\": \"<string>\"\n  },\n  \"statusId\": \"<string>\",\n  \"assigneeId\": \"<string>\",\n  \"assigneeEmail\": \"jsmith@example.com\",\n  \"teamId\": \"<string>\",\n  \"customFields\": {}\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Idempotency-Key", "<idempotency-key>")
	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.example.com/api/v2/agents/{agentId}/helpdesk/tickets")
  .header("Idempotency-Key", "<idempotency-key>")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"subject\": \"<string>\",\n  \"description\": \"<string>\",\n  \"customer\": {\n    \"email\": \"jsmith@example.com\",\n    \"name\": \"<string>\"\n  },\n  \"statusId\": \"<string>\",\n  \"assigneeId\": \"<string>\",\n  \"assigneeEmail\": \"jsmith@example.com\",\n  \"teamId\": \"<string>\",\n  \"customFields\": {}\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.example.com/api/v2/agents/{agentId}/helpdesk/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Idempotency-Key"] = '<idempotency-key>'
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"subject\": \"<string>\",\n  \"description\": \"<string>\",\n  \"customer\": {\n    \"email\": \"jsmith@example.com\",\n    \"name\": \"<string>\"\n  },\n  \"statusId\": \"<string>\",\n  \"assigneeId\": \"<string>\",\n  \"assigneeEmail\": \"jsmith@example.com\",\n  \"teamId\": \"<string>\",\n  \"customFields\": {}\n}"

response = http.request(request)
puts response.read_body

{
  "ticketNumber": 123,
  "subject": "<string>",
  "description": "<string>",
  "statusCategory": "new",
  "statusId": "<string>",
  "assigneeId": "<string>",
  "customer": {
    "id": "<string>",
    "name": "<string>",
    "email": "jsmith@example.com"
  },
  "customFields": {},
  "channel": "api",
  "teamId": "<string>",
  "createdAt": "2023-11-07T05:31:56Z",
  "updatedAt": "2023-11-07T05:31:56Z",
  "lastMessageAt": "2023-11-07T05:31:56Z"
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": "<unknown>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": "<unknown>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": "<unknown>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": "<unknown>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": "<unknown>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": "<unknown>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": "<unknown>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": "<unknown>"
  }
}

{
  "error": {
    "code": "<string>",
    "message": "<string>",
    "details": "<unknown>"
  }
}