Keep your help desk. Keep your CRM.
Centillion sits on top of your help desk and CRM and finishes what the customer came for: the refund, the plan change, the order, the booked demo. Each outcome is verified against your systems rather than the agent’s own word, and the exceptions reach your team with the work already done.
Free to start. Early teams get an extended trial and our engineers in their Slack. Or see a demo.
Not the agent’s claim that it helped. What it read, what it did, what your systems say happened, and what is left for a person.
| Request | Evidence read | Action taken | Verified in your systems | Left for your team | Outcome |
|---|---|---|---|---|---|
| Refund a duplicate charge | Ledger, refund policy | Refund issued | Stripe: refund posted to the card | None | Completed |
| Pricing question on the plans page | Catalogue, pricing rules, CRM history | Demo booked, lead created | Salesforce: lead and calendar event exist | None | Converted |
| First transfer held by compliance | Ledger, compliance policy | Receipt collected, routed to Lucía | Ledger: hold cleared at 09:26 | One confirmation, about two minutes | Handed off |
| Change the address on a shipped order | Orders, carrier API | Reroute requested, carrier refused | Carrier: address unchanged | Reroute by phone, customer told | Unresolved |
Completed, converted, handed off and unresolved are four different things. The record keeps them apart, so your numbers, your customers’ complaints and our report reconcile.
One conversation, three systems, one person in the loop for two minutes.
My transfer from yesterday still hasn’t shown up.
Found it. It arrived yesterday at 14:02 and is waiting on a compliance check, which happens on a first transfer of this size. While that clears, could you send your bank’s receipt as a PDF? I’ll attach it to the case.
From Ledger Compliance policy
receipt-0921.pdf
Thanks. You’re on the Pro plan, so a person is confirming this now rather than later today. I’ll message you here the moment it clears.
Cleared. The funds will show within 10 minutes. Sorry for the wait.
Pro customer waiting on a compliance hold. Who can confirm it?
Confirm and send Open case
Cleared it, the document matched. Funds post in about 10 minutes.
Sent to Ana in her words. Ledger shows the hold cleared at 09:26, so the record is closed as handed off and completed. Noted for next time: first transfers over the threshold hold for compliance, so I’ll say so up front.
Identity, the document, the ledger entry: the things a person would have asked for are already in the case when they open it.
Set the tiers. High-value accounts skip the queue; everyone else gets an answer in seconds. Resolution time is the number we optimise.
Their reply goes to the customer in the agent’s words, the outcome is checked against the ledger, and the rule is kept so the next case doesn’t need them.
Teams that handle sensitive data get moved onto the chat their vendor will sign for, and watch conversion fall. Centillion answers pre-sale questions from your catalogue, pricing rules and CRM history, qualifies the visitor, books the meeting or completes the checkout, and writes the lead to your CRM with the transcript.
Conversion shows up per conversation, verified against the CRM, not as a dashboard estimate.
Whatever still needs a person arrives with the work already done. Whatever doesn’t, never reaches them.
Paying and high-value customers reach a person first. By then the agent has verified identity and collected what the person would have asked for.
Every escalation carries what was tried, what failed and the recommended next step. The person confirms; they don’t investigate.
Set the confidence below which it asks instead of guessing. Watch the unnecessary escalations fall as it learns your rules, and keep the ones that matter.
A thumbs-down, or a repeat contact about the same issue on any channel, reopens the record and routes it. It doesn’t sit in a dashboard.
Paste a release note and the agent lists the policies and answers it affects, proposes the fix, replays past cases against it, and waits for your approval.
Per-contact and per-channel limits with loop detection. A spoofed address emailing your agent gets one reply, not a thousand, and the agent only ever reads the records of the customer it’s verified.
Centillion works on top of what your team already uses, on every channel your customers do.
Intercom
Zendesk
Salesforce
HubSpot
Stripe
Slack
WhatsApp
Databricks
S3
PostgresThe agent reads only the records of the verified person it’s talking to, and never trains a shared model on them. A prompt injection has nowhere to go.
Run it in our cloud, or inside your own VPC next to your warehouse for health and financial data. HIPAA BAA available.
Send five recent conversations your team had to finish by hand. We’ll show what the agent completes, what it proves, and what it leaves for a person.