1. The service
Centillion lets businesses set up AI assistants that answer customers by chat, voice, email, WhatsApp and SMS, hand conversations to staff, and take actions the business configures.
2. Accounts
You must give accurate information and keep your credentials safe, and you are responsible for activity under your account. You must be at least 18.
3. Your responsibilities
- You are responsible for the content your assistant is configured with and for how you use conversations and customer data.
- You must have a lawful basis and any required consent to contact the people your assistant talks to, and must comply with applicable law, including the TCPA, CAN-SPAM, carrier and CTIA messaging guidelines, and data protection law.
- You must honor opt-out requests. Centillion processes the STOP, START and HELP keywords on SMS automatically, and you must not work around them.
- You will not use Centillion for spam, unsolicited marketing, or illegal, harmful, deceptive or discriminatory content, or for content that carriers prohibit.
4. AI output
Replies are generated by AI and may be inaccurate or incomplete. You are responsible for reviewing your assistant's configuration and for decisions made on its output. Centillion is not a substitute for professional advice.
5. SMS messaging
Centillion sends two kinds of text messages: replies to people who text a business's number, in the conversation they started, and account alerts to business owners and staff who register their mobile number in the dashboard (a notice when a conversation needs attention, and one daily activity summary). Message frequency varies, Msg & data rates may apply. Reply STOP to cancel and HELP for help, or email privacy@cntillion.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how mobile information is handled, and our SMS Terms for texting Centillion.
6. Fees
Paid plans are billed in advance as shown on the pricing page or in your order. Fees are non-refundable except where required by law. We may change prices with at least 30 days' notice. Usage-based charges, such as messages, minutes or credits, are billed as incurred.
7. Customer data
You own the data you and your customers submit. You grant us a license to process it only to provide, secure and improve the service, as described in the Privacy Policy. We do not sell it.
8. Our intellectual property
Centillion, its software and its branding belong to us. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may not copy, reverse engineer or resell it.
9. Suspension and termination
You can cancel at any time. We may suspend or terminate accounts that violate these Terms, put others at risk, or fail to pay. After termination you can request an export of your data within 30 days, after which we may delete it.
10. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM.
12. Indemnity
You will defend and indemnify us against claims arising from your content, your use of the service, or your violation of these Terms or the law, including messaging laws.
13. Changes
We may update these Terms. We will post the new version with a new effective date and notify customers of material changes. Continued use means you accept them.
14. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware.
15. Contact
Centillion Labs Inc., 201 Spear Street, San Francisco, CA 94105. Email: privacy@cntillion.com.